End-User License Agreement (EULA)
Last Updated: January 2025
1. Agreement to Terms
This End-User License Agreement ("Agreement") is a legal agreement between you ("User," "you," or "your") and Tails.vet ("Company," "we," "us," or "our") for the use of the Tails.vet veterinary practice management application ("Application" or "Service").
By creating an account, accessing, or using the Application, you agree to be bound by this Agreement. If you do not agree to these terms, do not use the Application.
2. License Grant
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Application for your veterinary practice management needs.
3. Permitted Use
You may use the Application to:
- Manage veterinary clinic operations, including patient records and appointments
- Process cremation requests and track operational workflows
- Manage bills of materials and inventory
- Integrate with third-party accounting systems (e.g., QuickBooks) for financial management
- Generate reports and analytics for business purposes
- Manage user accounts and access controls within your organization
4. Restrictions
You agree NOT to:
- Copy, modify, distribute, sell, or lease any part of the Application
- Reverse engineer, decompile, or attempt to extract the source code of the Application
- Remove, alter, or obscure any proprietary notices (copyright, trademark, etc.)
- Use the Application for any unlawful purpose or in violation of any regulations
- Attempt to gain unauthorized access to the Application, servers, or databases
- Interfere with or disrupt the integrity or performance of the Application
- Share your account credentials with unauthorized users
- Use the Application to transmit malware, spam, or malicious code
5. Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Ensuring that all information you provide is accurate and up-to-date
- Complying with all applicable laws and regulations, including HIPAA and veterinary practice regulations
- Notifying us immediately of any unauthorized use of your account
6. Data Ownership and Usage
6.1 Your Data
You retain all rights, title, and interest in and to your data (including client records, patient information, financial data, and operational records) that you upload, submit, or create using the Application ("User Data").
6.2 Our Rights
You grant us a limited license to host, store, process, and display your User Data solely for the purpose of providing the Service to you. We will not use your User Data for any other purpose without your consent.
6.3 Data Security
We implement reasonable security measures to protect your User Data. However, you acknowledge that no system is completely secure, and we cannot guarantee the absolute security of your data.
7. Third-Party Integrations
The Application may integrate with third-party services such as QuickBooks. Your use of these integrations is subject to the applicable third-party terms and privacy policies. We are not responsible for the practices of third-party service providers.
8. Intellectual Property
The Application, including all software, designs, text, graphics, logos, and other content (excluding User Data), is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.
9. Service Availability
We strive to provide reliable service but do not guarantee that the Application will be available at all times. We may suspend or discontinue the Service for maintenance, updates, or other reasons. We will provide reasonable notice when possible.
10. Fees and Payment
Use of the Application may be subject to subscription fees or other charges. You agree to pay all applicable fees as described in your service agreement. We reserve the right to modify pricing with reasonable notice.
11. Termination
11.1 Termination by You
You may terminate this Agreement by closing your account and ceasing use of the Application.
11.2 Termination by Us
We may suspend or terminate your access to the Application if you violate this Agreement or for any other reason at our discretion. We will provide reasonable notice when possible.
11.3 Effect of Termination
Upon termination, your right to use the Application will immediately cease. You may request an export of your User Data within 30 days of termination. After this period, we may delete your data in accordance with our data retention policies.
12. Disclaimer of Warranties
THE APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Application will be error-free, secure, or uninterrupted. You use the Application at your own risk.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE USE OF THE APPLICATION.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
14. Indemnification
You agree to indemnify and hold harmless Tails.vet, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising out of your use of the Application or violation of this Agreement.
15. Compliance with Laws
You are responsible for ensuring that your use of the Application complies with all applicable laws and regulations, including but not limited to:
- HIPAA (Health Insurance Portability and Accountability Act), if applicable
- State and federal veterinary practice regulations
- Data protection and privacy laws
- Financial record-keeping requirements
16. Export Control
You agree to comply with all applicable export and import control laws and regulations in your use of the Application.
17. Modifications to Agreement
We reserve the right to modify this Agreement at any time. We will notify you of material changes by posting the updated Agreement on this page and updating the "Last Updated" date. Your continued use of the Application after changes become effective constitutes acceptance of the modified Agreement.
18. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
19. Dispute Resolution
Any disputes arising out of or relating to this Agreement shall be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
20. Severability
If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
21. Entire Agreement
This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and Tails.vet regarding the use of the Application and supersedes all prior agreements and understandings.
22. Contact Information
If you have questions about this Agreement, please contact us at:
- Email: legal@tails.vet
- Website: www.tails.vet
23. Acknowledgment
BY USING THE APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.